Paaige Turner
Paaige Turner
Dean of the College of Communication, Information, and Media and Professor


Room:LB 102

Dean Turner oversees the only stand-alone college of communication in the state of Indiana.  The college encompasses the following four units:


In her role, she is responsible for the college’s operations and strategic plan, which guides:


  • 120-plus faculty and staff who are committed to student success, guide hands-on, immersive learning, and garner national recognition
  • Nearly 2,000 students who are gaining the confidence, expertise and connections to lead competitive, in-demand fields.
  • 40-plus organizations founded and operated by and for students.
  • The Unified Media Lab a technology rich space for student-led media to collaborate across platforms.
  • Esports Center where students learn, complete and produce on industry grade technology.
To learn more about the college's latest news and events, visit the CCIM Digest blog




"Our unique backgrounds, experiences and identities will reveal themselves in the divergent goals for which we advocate and in the behaviors we exhibit. Together, we can create a world each of us, alone, could never have imagined by putting in place structures that bring together diverse groups in productive, action-based collaboration and by retaining a sense of optimism, purpose, and belief in the ability of those around me that those differences will lead to creating programs, opportunities and a world each of us, alone, could never have imagined."


Dean Turner is an experienced higher education administrator, communication teacher-scholar and organizational consultant with an extensive background in gender in the workplace, strategic planning, mentoring, change management, budgeting, education technology and international education. Her focus upon collaborative working partnership has allowed her to support the creation of year-round high school to college programs, assessment practices with 100% compliance, faculty and student mentoring programs, award winning faculty educator/learning technology platforms, budget/mission alignment for net revenue gain, and award-winning international programs. 


Her background in organizational communication and commitment to achieving goals that fulfill an organization’s mission has garnered her the opportunity to serve higher education in a variety of roles.Currently she serves as the finance chair for the ACE Women’s Network of Indiana, Vice Chair of Operations for the Muncie Chamber of Commerce, and Principal associate in Communication Resource Associates, LLC. Prior to arriving at Ball State University Dean Turner served as the executive director for the National Communication Association, Associate Dean at Webster University, and Associate Vice President at Saint Louis University. Her peers elected her to serve as president of the Organization for the Study of Communication, Language and Gender and chair of the Organizational Communication Division of the National Communication Association.


As an award-winning teacher-scholar, Dean Turner has published over 40 books, chapters and articles in the area of organizational communication, specifically on topics of internationalization, organizational socialization, customer satisfaction, gender, midwifery and birth, breastfeeding, and the body.  In recognition of the breadth of her background she has been invited to serve on national and editorial boards including the Journal of the Association for Communication Administration, Journal of Media Critiques, Women’s Studies in Communication, Women and Language, Journal of Applied Communication, Management Communication Quarterly, Communication Monographs, and Communications Studies. 


Dean Turner has earned international and national awards for her meritorious work in the field of communication including a Presidential Citation for Service from the National Communication Association, Fulbright-Nehru International Education Administrators Award for India, Learning Happens Everywhere Award for exemplary collaboration, Faculty Excellence Award and SLU Star Award. Most recently, she was an associate editor for the International Handbook of Organizational Communication that received the NCA Organizational Communication Division 2017 Edited Book Award.


She has presented or consulted for a range of Fortune 500 companies and educational associations, including the Australia and New Zealand Communication Association, American Council on Education, Universidad Interamericana de Puerto Rico Recinto de San Germán, National Brazilian Education Conference, Institute for Curriculum and Campus Internationalization, EducationUSA Training Institution, Boeing, Energizer.


Administrative Highlights in Collaboration with Academic and Operational Units 2018-2020


Dean Turner has lead the following CCIM advancements within the College of Communication, Information and Media:


  • Increased graduate assistantship stipends up to 41%
  • Expanded college endowment by $1.5 million
  • Increased total number of CCIM donations on One Ball State Day increased by 54% and total amount of donations increased by 23% from 2019 to 2020
  • Obtained $125,000 in university funds to support the purchase of drone and 360 production equipment and implemented courses that prepare students for FAA certification
  • Garnered the BSU Strategic Imperative Award and instructional technology funds to launch BSU Esports Varsity Team, competition venue, educational facility and esports digital production program ($600,000)
  • Expanded the physical footprint of BSU’s award winning Sports Link program
  • Launched the university's first Immersive Learning Collaborative, a multi-year partnership between the college and a community partner
  • Operationalized an online program in Center for Information and Communication Sciences (Recipient of Information and Telecommunications Education and Research Association 2019 and 2017 Program of the Year Award)
  • Published the CCIM Digest Blog a roundup of the latest news, profiles and happenings of interest to CCIM students, faculty, staff, alumni and friends
  • Established inaugural Dean’s Collegian Advisor Council (Student Advisory Group).
  • Created inaugural CCIM Alumni Council to facilitate relationships between alumni, faculty and students as well as across the college and university
  • Developed cross-unit Taskforces for Community Engagement, Student Retention and Recruitment, Inclusive Excellence, and Curriculum
  • Conducted comprehensive, curriculum mapping project to ensure student learning outcomes and learning opportunities in career readiness, internationalization, and inclusive excellence




Dean Turner's publications in organizational communication, internationalization, gender, and scholarship of teaching and learning, include:


  • Doshi, V., Turner, P. K., & Vohra, N. (2020). Challenging the discourse of leadership as knowledge: Knowing and not knowing. Management Communication Quarterly.
  • Turner, P. K., Bardhan, S., Quigley Holden, T., & Mutua, M. (Eds.) (2019).  Internationalizing the communication curriculum in an age of globalization:  Why, what, and how. Routledge: Taylor & Francis.
  • Turner, P. K. (Assoc. Ed.). (2016). International Encyclopedia of Organizational Communication. Indianapolis, IN: Wiley Publishers. Recipient of the NCA Organizational Communication Division 2017 Edited Book Award.
  • Turner, P. K., & Norwood, K. (2013). Unbounded motherhood: Embodying a good working mother identity. Management Communication Quarterly, 27, 396-424. 2012 Impact Factor – 1.275; 19/72 in Communication.
  • Turner, P. K. & Krizek, R. L. (2006). A meaning-centered approach to customer satisfaction.  Management Communication Quarterly, 20, 115-147.
  • Turner, P. K. (2001). Wisdom, eloquence, and a little bit of yourself:  A philosophy of teaching. Communication Studies, 52, 272-277.