If you enjoy making a difference, then being a part of the Housing and Residence Life team at Ball State is the place for you!

We take great pride in our Housing and Residence Life team and our Residential Learning Coordinators, Assistant Residential Learning Coordinators, and Resident Managers represent a variety of colleges and universities throughout the country and bring with them a high degree of skill and expertise.

Most staff members are involved in regional and national student affairs organizations, serve on committees for these organizations, and make presentations at conferences. There is a strong emphasis placed on professional development involvement. The daily work environment is one that provides great satisfaction and challenge. 

If you are interested in joining our team, we encourage you to explore the different types of positions below!

Undergraduate Student Staff

For undergraduate students, taking on a student position within Housing and Residence Life is a fantastic opportunity to develop, learn, and strengthen important life-long skills such as communication, organizational skills, strong work ethic, motivation, honesty and integrity, flexibility and adaptability, interpersonal skills, analytical skills, and computer skills. 

Academic Peer Mentors (APMs) at Ball State are Housing and Residence Life student employees trained to enhance the academic success of the residents of one of Ball State's 13 Living-Learning Communities!

APMs work with hall staff to create a strong community centered on the academic or interest-based focus of the Living-Learning Community.

Through active and passive programming methods, APMs help students tackle common challenges such as ways to improve grades, seek clarity about the choice of major, learn effective study habits, and so much more. 

Computer technicians help our department and students with technology within the residence halls. Positions are available throughout the year and can be found on Cardinal Career Link.

Position: Computer Service Technician for Housing & Residence Life

Basic Functions:

  •  Demonstrate professional, technical, and troubleshooting abilities.
  • Maintain and solve problems with hardware and software (including servers, PC/Mac set-up and imaging, printers, handheld devices, A/V equipment, etc.), troubleshoot connectivity issues and assist students with virus and spyware problems.
  • Maintain computer labs, systems, and general technological needs.
    Communicate weekly status reports to supervisor and lead systems technicians of completed/ongoing projects.
  • Show initiative in training and learning.
  • Monitor, maintain, and provide computer labs with needed supplies.

LEARN MORE

We encourage undergrad students to become a part of the Housing and Residence Life team as a Resident Assistant (RA)!

Resident Assistants are leaders at Ball State who are chosen for their unique abilities and skills. RAs are an active presence in the residence halls and focus on creating an environment in which their residents can feel welcome, comfortable, and thrive. Being an RA is a rewarding experience, as well as a great opportunity to work on-campus, and represent Ball State University. We encourage students to learn more about the position and consider applying to be an RA!

Learn More

 

The University Apartments Office employs Ball State students as community office assistants. This position offers the opportunity to work with a diverse population while assisting residents living at University Apartments. Learn more by reviewing the position description.

Student staff are interviewed and hired on an as-needed basis. To see when positions are available, visit the Career Center's student employment website.

Job Description

Position Function Statement:

 This position will serve the University Apartments community performing a variety of functions both during the business day and after hours. The position requires students to work in a multi-faceted customer service environment and assist with the overall administration of apartment operations. It offers the opportunity to work with a diverse and multicultural population while assisting current and prospective residents with University Apartment information.

The student must present a positive, friendly, and concerned attitude toward apartment residents, and support the policies of the Office of Housing and Residence Life, serving as a resource and positive role model. The student will address resident needs and establish a welcoming sense of community. The student must be discreet with sensitive and confidential information in accordance with the Family Education Rights and Privacy Act (FERPA). Students will be required to interact with residents and guests in the community office and apartment complexes in person, over the phone, and via email. This position must have the ability to work independently within a team concept.

Position Tasks:

  • Provide quality customer service, answer phones, assist with maintenance requests, provide information on University Apartments’ contracts and policies
  • Uphold and enforce policies and procedures outlined in the University Apartment Handbook, the Student Code of Conduct, and the University Apartments lease agreement
  • Navigate office databases and university systems to input data, communicate to residents, and sort information and review for accuracy
  • Distribute and communicate pertinent information to residents in a timely manner
  • Execute and maintain proper office protocols and procedures, and paperwork completion, including billings, check-in/out paperwork, transfer paperwork, key audits, and filing
  • Assist with apartment unit preparation, including inspection and light cleaning duties
  • Complete safety inspections of each apartment throughout the complexes on an on-going basis throughout the academic year and summer terms
  • Participate in an evening safety round rotation with fellow staff members; While performing rounds through the community, the student may be asked to identify and report policy violations, immediate maintenance concerns, and assist with crisis intervention and after-hours services
  • Assist with programs, open houses, and facility tours
  • Process mail and packages
  • Attend weekly staff meetings and trainings, as needed
  • Specific expectations and other duties assigned by the Office of Housing and Residence Life will be communicated as they arise.

Minimum Qualifications:

Basic computer and technology knowledge, Ability to multitask; Punctuality and consistent attendance; Self-motivation and attention to detail; Mobility for rounds and apartment safety inspections; Effective communication skills both orally and in writing

Additional Preferred Qualifications:

Data entry, Multi-line telephone and customer service experience preferred; Preference will be given to applicants who can provide a long-term commitment and has availability year-round, including break-periods. Additionally, preference will be given to applicants who live in BSU housing, including University Apartments.

Supervision Received:

This position will be supervised by the Resident Manager position, and indirectly by the Assistant Director for University Apartments. Student will work under varying degrees of supervision. Some tasks will be closely supervised, while others will require indirect to moderate supervision. Student will need to work autonomously when no supervisor is present.

Supervision Provided:

Student will not have supervision responsibilities.

Eligibility requirements include:

Maintaining good academic and disciplinary standing with the University, and remain an eligible student. Additionally, a Community Office Assistant must hold a valid U.S. driver’s license.

Housing and Residence Life's Summer Staff are often the first person a Ball State guest comes in contact with while staying on campus for summer school, visiting for orientation, or attending summer conferences/events. 

How to Apply
Students interested in applying for either position should visit the Housing Portal and Cardinal Career Link for more information and receive a referral slip. In the application, please state your position preference but if interested you can be considered for both.

Hiring Timeline for Summer Reservations Team and Desk Staff
The application and interview timeline is to be announced at a later date. 

A Summer Desk Staff member is often the first level of staff a guest comes into contact with during the summer while attending orientation or a camp/conference at Ball State University. A desk member’s primary responsibilities are front-of-the-line operations of guest management and providing quality customer service to the guests. Summer desk members are staff members of the Office of Housing and Residence Life and are supervised by a Housing & Residence Life professional staff member.

Requirements

  • Reservation Team Members must have a 2.0 GPA and submit a referral form before being interviewed.
  • Can be enrolled in summer academic courses and are permitted to hold other employment.
  • Work approximately 20-30 hours per week. On-Campus hours must not surpass 40.
  • A Summer Desk Staff Member must be available to work for a minimum of two (2) weekends per month.
  • Attend all staff meetings as deemed necessary by the supervising Residential Learning Coordinator.
  • Attend all training.

Responsibilities
The following are to be expected as common tasks and responsibilities one would perform as a summer desk staff member. A summer desk staff member would need a basic level of proficiency in these areas. Additional training would be provided to aid in learning these skills and expectations.

  • Maintain a supportive and cooperative attitude in regard to fellow staff members and supervisors.
  • Maintain a database system to ensure accurate occupancy information at all times.
  • Assist with building preparation and administrative task with Hall Director(s) and Housing and Residence Life office.
  • Have a thorough knowledge of and ability to work the front desk.
  • Manage the check-in and check-out process of conference and Orientation guests.

Management Component of Responsibilities

  • Facilitate orientation and conference check-ins, hall assignments, hall check-in,
      and check-outs.
  • Report all emergencies and situations to their supervisor(s).Manage, audit, and process in key inventories.
  • Accurate cash drawer tracking including counting-in and counting-out.
  • Proper record keeping of incoming and outgoing funds via the desk log.
  • Follow protocol on tracking and logging conference and orientation-specific items including special paperwork or regulations, lost and found, parking, etc.
  • Field information of repairs, refunds, parking needs, posting information, customer needs, etc. to its appropriate avenue to be addressed.
  • Utilize technology such as Microsoft Word, Excel, StarRez, Microsoft Teams, & Kronos in a productive and efficient way according to how one is trained on the systems.
  • Other duties could include assisting with orientation check-ins, manning the luggage check stations, conducting pre & post room checks, making check-in packets, filing, answering phone calls, etc.

Customer Service Component of Responsibilities

  • Provide effective and quality customer service to all guests.
  • Serve as a source of information concerning Ball State University and the Muncie community.
  • Communicate, role model, and consistently enforce HRL handbook and conference
       policies.
  • Communicate professionally with conference coordinators, hall directors, university
       offices, and guests.
  • Have a knowledge of basic crisis/emergency response & intervention skills.
  • Skillfully manage the distribution, collection, and organization of keys, send communication to the appropriate staff member(s) in a timely fashion via in an appropriate method by taking detail-oriented messages in gathering relevant, pertinent information.
  • Possess effective problem-solving skills.

Compensation

  • A Summer Desk Staff member will be paid the minimum hourly wage.
  • On-campus housing to stay in a single A/C room for the summer at a discounted rate, can live off-campus.
  • Opportunity to gain valuable leadership experience, administrative skills, and skills in personal interaction and growth.

The Summer Resident Assistant (RA) is responsible for the development of a residence hall community consisting of approximately 30-60 students. The Resident Assistant is a staff member of the Office of Housing and Residence Life (HRL) and reports directly to a supervisor who is an Assistant Residential Learning Coordinator or Residential Learning Coordinator.

Hiring Timeline
Please contact the Office of Housing and Residence Life if you are interested! If you're a current Resident Assistant, please talk to your supervisor for more information.

Position Requirements

  • Be employed during the Spring 2022 semester as a Resident Assistant in the Office of Housing and Residence Life
  • Enrollment in Summer School (no more than 6 credit hours per session)
  • Work outside the Office of Housing and Residence Life is not permitted
  • Hold at least a 2.5 cumulative grade point average
  • Live in the residence hall as assigned by the Office of Housing and Residence Life during the time of employment
  • Be in good standing with the Office of Housing and Residence Life
  • Be available to work at least two weekends per month and holidays
  • Be available to work both summer sessions

General Responsibilities

  • Act as a community facilitator using the Housing and Residence Life Intended Learning Outcomes and programming
  • Actively support and demonstrate the HRL Mission and Diversity Statements
  • Communicate, role model, and consistently enforce the HRL handbook policies by facilitating and influencing the development of mature behavior
  • Serve as a source of information concerning university procedures, housing services and policies, and make referrals when appropriate to other campus and community agencies
  • Report all emergencies and student incidents to their supervisor(s)
  • Complete and be present for Summer 1 & 2 check-in’s and check-outs
  • Prepare hall for transition to Summer School from academic year operation and from Summer School operation to academic year operation

Desk/Administration Responsibilities

  • Provide effective and quality customer service
  • Must work 15-20 hours per week at the residence hall desk
  • Work desk shifts in accordance to the supervisor's expectations
  • Participate in opening and closing hall preparation for each summer session.
  • Facilitate resident check-in and check-out.
  • Abide by all desk staff expectations, complete room inventories and public area inventories for the hall
  • Construct and maintain hall bulletin boards, informational signs, and other decorations as directed

Meeting Responsibilities

  • Attend all staff meetings as deemed necessary by your assistant hall director or hall director
  • Attend any training, individual or staff meeting your assistant hall director or hall director deems appropriate

Duty Responsibilities

  • Be on duty as assigned. Duty nights will be assigned at the beginning of each summer session.
  • Be the first contact person in the event of a guest concern or emergency. There will be a director on duty to serve as a resource person.
  • Complete at least three sets of rounds and be visible in the hall during duty coverage

Compensation

  • Salary equal to full room, limited board (meals), and a stipend of $130 per summer session
  • Additional compensation of $7.25/hour for time worked at the front desk
  • Opportunity to gain valuable leadership experience and skills in personal interaction and growth
  • Air conditioner installed at no cost MicroFridge and bike locker available upon request at no charge

A Summer Reservations Team (RT) Member is often the second level of staff a guest comes in contact with in the summer while attending orientation or a camp/conference at Ball State University. A RT Member’s primary responsibilities are behind the scenes operations of guest management, crisis response, and providing quality customer service to the guests. RT Members are staff members of the Office of Housing and Residence Life and are supervised by a Housing and Residence Life professional staff member.

Requirements

  • Reservation Team Members must have a 2.5 GPA and submit a referral form before being interviewed.
  • Must have lived 1 semester in a residence hall on Ball State’s campus.
  • Cannot take summer classes aside from one online course which must be approved by supervisor.
  • Work approximately 20-30 hours a week, plus the option to work front desk shifts at $7.25 per hour. Weekly hours cannot exceed 40.
  • Attend all staff meetings as deemed necessary by the supervising hall director (on average 1/week).
  • Attend all training.
  • Not eligible for additional employment on or off-campus.

Responsibilities
The following are to be expected as common tasks and responsibilities one would perform as a RT member. A RT member would need a basic level of proficiency in these areas. Additional training would be provided to aid in learning these skills and expectations.

  • Maintain a supportive and cooperative attitude in regard to fellow staff members and supervisors.
  • Maintain a database system to ensure accurate occupancy information at all times, and Utilize technology such as Microsoft Word, Excel, StarRez, Microsoft Teams, & Kronos in a productive and efficient way according to how one is trained on the systems.
  • Assist with building preparation and administrative task with Hall Director(s) and Housing and Residence Life office.
  • Have a thorough knowledge of and ability to work the front desk.

Management Component of Responsibilities

  • Coordinate room assignments and changes in the StarRez occupancy management system. Maintain an accurate StarRez database for guest moves and needs.
  • Facilitate Orientation and conference check-ins, hall assignments, hall check-in and check-outs.
  • Inspect rooms for damages and maintain a daily log of "lost and found" items.
  • Report all emergencies and situations to their supervisor(s).
  • Maintain an accurate cash register and money log for guest payments, refunds, etc.
  • Complete room inventories and public area inventories for the hall.
  • Construct and maintain hall bulletin boards, informational signs, and other decorations as directed.
  • Manage, audit, and process in key inventories.
  • Be on duty as assigned from 7 p.m. - 7 a.m. or 7 a.m. - 7 p.m. Duty nights will be assigned at the beginning of the summer. This includes walking the buildings in use, be on call to respond and assist guests as needed. Complete at least 2 sets of rounds and be visible in the hall during duty coverage (as determined by supervising and conference Residential Learning Coordinator).

Customer Service Component of Responsibilities

  • Provide effective and quality customer service to all guests.
  • Serve as a source of information concerning Ball State University and the Muncie community.
  • Communicate, role model, and consistently enforce HRL handbook and conference policies.
  • Be the first contact person in the event of a guest concern or emergency. There will be a Residential Learning Coordinator on duty to serve as a resource person.
  • Communicate professionally with conference coordinators, Residential Learning Coordinators, university offices and guests.

Compensation

  • On-campus housing to stay in a single A/C room for the summer at no charge (a value of approximately $1,075).
  • A full summer meal plan.
  • A stipend of $1,750 paid out on a bi-weekly basis.
  • MicroFridge and bike lockers available upon request at no charge.
  • May work 10-20 hours a week at the Front Desk for an additional hourly pay of $7.25
  • Opportunity to gain valuable leadership experience, administrative skills, and skills in personal interaction and growth.

Ball State University is very proud of its Housing and Residence Life program, which is nationally recognized for excellence. Within this program, there are four graduate assistant positions that offer a direct opportunity to support students for academic and personal success.

Qualifications

All graduate positions within the Office of Housing and Residence Life have the following minimum qualifications:

  • Earned bachelor’s degree
  • 2.75 GPA on a 4.0 scale in undergraduate studies
  • Enrollment in a Ball State University graduate program
  • Significant leadership experience

It is important to note that there are two applications that need to be completed for these graduate program positions. 

  1. Ball State Graduate School Application
  2. Ball State Graduate Program of choice application (e.g. Student Affairs Administration and Higher Education)

Positions

Assistant Residential Learning Coordinators are graduate students who work in collaboration with Residential Learning Coordinators to supervise undergraduate Resident Assistants, Desk Staff, Academic Peer Mentors, manage administrative functions in the building, and work to foster equitable and inclusive spaces in every residence hall community as consistent with the Ball State Housing Diversity Statement.

The Assistant Residential Learning Coordinator position is a two-year assistantship that earns $11,000/10-months, plus a one-bedroom furnished apartment, meal plan for fall and spring semesters when classes are in session, and tuition waivers.

See the full job description (PDF).

For specific questions, contact Jeff Shoup, Assistant Director for Residential Learning.

Resident Managers (RM) work directly with the University Apartments Office assisting students living in two apartment communities reporting to Assistant Director for University Apartments. Resident Managers supervise Community Office Assistants, provide programming for the two communities, assist with facility-related concerns, and work to foster equitable and inclusive spaces in University Apartments consistent with the Ball State Housing Diversity Statement. The resident manager position is a two-year assistantship that earns $12,200/10-months plus a two-bedroom furnished apartment and tuition waivers. No meal plan is provided.  For deposit and monthly fee, pets are allowed in University Apartments. 

See the full job description (PDF).

For specific questions, contact Jeff Shoup, Assistant Director for Residential Learning.

Apply For A Graduate Assistantship 

In order to apply for a position as a graduate assistant, please complete the following steps:

For consideration for a graduate assistantship in Housing and Residence Life, all of the following items must be emailed to Jeff Shoup, Assistant Director of Residential Learning, before your application will be reviewed.

  • Letter of Interest (Cover Letter) - your cover letter should include which graduate assistantship position(s) you are applying for, which academic graduate program you are applying for, and if you have been accepted yet (Please note you do not have to be in the Student Affairs Administration in Higher Education (SAAHE) graduate program to be considered.), and your GPA.
  • Resume.
  • Names and contact information of three professional references.

Once all of the above items are received, your candidate file will be considered complete and reviewed by our recruitment team. Please know you must submit all requested materials to your preferred graduate program of study before an interview offer can be extended. Priority consideration will be given to candidates who submit graduate assistant candidate materials by the end of January 2023. Immediate review of materials will begin once a candidate's file is complete until all positions are filled. 

After the review of all applicants, the Office of Housing and Residence Life will contact those selected to schedule an interview.

Candidates may be interviewed through the following:

  • Ball State SAAHE Visit and Interview Day | Saturday, February 18
  • Oshkosh Placement Exchange | Thursday, February 23 - Sunday, February 26
  • Independent Candidate Submission of Materials | Dependent on application date 

If you have additional questions about the process, please do not hesitate to contact Jeff Shoup, Assistant Director of Residential Learning.

Ball State University is very proud of its Housing and Residence Life program, which is nationally recognized for excellence. Within this program, we offer positions that provide a direct opportunity to support students for academic and personal success.

Residential Learning Coordinators (RLCs) are professional staff members who facilitate student development, supervise one or two graduate students, 6-13 Resident Assistants, one or two Academic Peer Mentors, and manage administrative functions in one or two residence halls. RLCs will be expected to work towards fostering equitable and inclusive spaces in every residence hall community consistent with the Ball State Housing Diversity Statement. RLCs are master-level staff members on a 12-month assignment, earning $36,000/year, plus a two-bedroom furnished apartment, meal plan for fall and spring semesters when classes are in session, and full university benefits (e.g. health insurance, life insurance, retirement, vacation and sick days). The apartment may be shared with a legal spouse and/or dependent(s). RLCs may serve for no more than four years in this position. If you have specific questions, email Matt Kovach, Associate Director of Housing and Residence Life.

View the full job description

 

To Apply for the RLC Position:

Thank you for your interest in Ball State University and the Office of Housing and Residence Life! In order to apply for a position as a Residential Learning Coordinator, please complete the following steps:


Step 1: Submit the Following Materials:

All of the following items must be submitted to the Ball State Human Resources Website. Please navigate to the Residential Learning Coordinator position. 

  • Cover Letter
  • Resume
  • Names and contact information of three professional references
  • Your most recent transcript (unofficial is acceptable)

Once all of the above items are received, your candidate file will be considered complete and reviewed by our recruitment team. Candidates will be contacted beginning in mid to late January and will interview until all positions have been filled.

Apply for the RLC Position

Step 2: Interview

After a review of applicants, the Office of Housing and Residence Life will contact selected applicants to schedule an interview. If selected, a candidate will be contacted to schedule a screening interview. After screening, candidates may be contacted to participate in a full-day, virtual on-campus interview. 

If you have any additional questions about the process, please do not hesitate to contact Matt Kovach for further clarification.

Want to learn more?

If you have additional questions about employment, send us an email.